Frequently Aasked Questions

Need some help? Have a question? We're here to help you.

What kind of artwork do you sell?

We sell anything in framed art, from posters, to fine art prints, to photography, to limited edition and originals. We strive to include local art whenever possible.. We have any artist and any print that is currently in published form.

How do I go about selecting my artwork?

Look through the various collections or categories for art that will work best for your facility or you or your staff enjoy looking at. You can then focus in on that genre. Select your images first. We will help you with the matting and framing. If you need help, we can produce a free customized art proposal for you that will help narrow down your selections.

Why can't I get a particular print made to the same size as your photographs?

Our photographs are custom printed by us as ordered. Prints are usually produced by publishers who are licensed to offer an image in a specific size only.

Can you find pictures for my specific need or interest?

Yes! Our designers are more than happy to help suggest specific images related to topics of your need or interest or to find specific pictures you might be looking for.

Do you have pictures available that are not shown on the website?

Yes! A lot! As a general rule, if it is in print, we can find it for you. Our designers have an almost unlimited supply of images we can offer.

Do you provide installation services?

Installation is available on most jobs. Installations will always require a special price quote.

Does the artwork come ready to hang?

Yes, the artwork comes with wire hanging on the back, hooks and hanging instructions.

What is security hardware?

If you need the pictures locked on to the wall, we can provide the pictures with security hardware. This option can be found as an option in your project.

I need a frame color or style that is not shown on your website. Is that the entire selection you offer?

No! Just as it would be impossible to show all of the images available on our website, it would also be impossible to offer all of the frame selections available online. Let us know what you need an we will get it added on line for you to view.

Can you re-frame my existing work to update it?

Yes! We just need measurements of the prints themselves and then we need your new frame and mat specifications.

Can you enlarge and frame custom photographs from images we have in our files?

Yes! We frequently produce and frame custom photographs for businesses, individuals and organizations nationwide. Let us help you with your custom project.

Can you provide a photographer for a custom photo shoot?

Yes, once we find out exactly what you need, we will provide you with a proposal including pricing.

How do I place an order online?

Once you have finished your selections, you can click on the Place Order button. You will need to enter a ship to address, a bill to address and whether you want to place the order using a credit card, an Account# or a PO# . You will not enter your credit card online. We will call you to get this information. After your order is processed, we will give you a shipping date.

How long does it take for an order to be delivered?

For orders up to 50 pieces, it takes approximately ten business days to produce and frame your order and fifteen business days for fifty plus pieces or custom orders. Our normal delivery time requires an additional 3-4 business days for the pieces to arrive via ground delivery. If you have a specific time frame you need us to meet, please let us know. If we cannot guarantee delivery in order to meet your deadline, we will let you know before we accept the order. Shipping upgrade options are available as well as rush options.

What is your return policy?

In the unlikely event of damage, your picture will be repaired or replaced promptly. We guarantee complete satisfaction so if you are not happy with a piece of art, we will replace it until you are happy!

I am planning to buy several pictures - can I get a discount?

We can definitely work with you to bring your project in on budget. We suggest you put your selections together and then we will give you the best pricing we can on your project. If we are doing a design proposal for you, please let us know how much you are expecting to pay and we will design it around your budget.

I need art fast; how quickly can I get it?

There are rush services available at an additional charge for our custom work, but every rush request must be addressed individually.

Do you sell on the GSA schedule?

Yes! We have an entire website limited to GSA sales and pricing. Please visit our partners at: www.greatamericangovart.com